Technical

Qualifications Summary

Dynamic and results-oriented professional with a successful tack record in the information technology industry. Charismatic, persuasive and positive in dealing with prospects, management, staff, and diverse clientele. Consistently meets and exceeds professional goals, while also mentoring staff to improve customer satisfaction. Strong decision-making, leadership, promotion, and marketing skills.

Education

- University of West Florida, Bachelor in Arts, 2010.
- Associate in Arts, Harold Washington College, 2003.
- Leadership and Management Course, USCG, 2004.

- U.S. Coast Guard Recruiter Course, Coast Guard Institute, 2007.

RELATED PROFESSIONAL EXPERIENCE

Nielsen Media Research, Oldsmar, FL 2005 - 2007

Electronics Verification Specialist

· Installed Nortel and Cisco communication systems in over 75 markets for the Nielsen Media
Research television ratings initiative.

· Excelled quickly at completing a vast number of trouble tickets concerning UNIX / LINUX Critical software and hardware issues.

· Performed routine field visits for new equipment communication installation and for
establishing customer rapport.

· Established training guidelines to effectively facilitate trouble ticket requests timely and accurately.

United Sates Coast Guard Recruiting, Atlanta, Georgia / Orlando, FL 2007 - Present

Recruiting / Outside Sales Professional

· Recognized by company for outstanding recruiting efforts and consistent leadership in reaching organizational goals.

· Completed Level II training in all phases of prospecting leads, qualifying, and closing.

· Traveled to numerous recruiting branches to assist in training new recruiters.

· Marketed territories for new recruiters, and developed improvements to cold calling techniques.

· Chosen to be lead identifying trainer.

Contact Info:

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